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Covid-19 Update – 23rd February 2021

Covid-19 Update – 23rd February 2021


Updated 30th December 2020

Click here to view our Covid-19 page with updates and information on specific facilities across our group of parks.

Latest update 23/02/2021

Please note that all the below information is based on government advice as we recieve it, all dates and details below are subject to change during these uncertain times. Please also keep up to date with government guidance here: www.gov.uk/coronavirus

Updated 23rd February 2021
Following the government announcement (22/02/21) all being well our holiday parks and cottages will re-open on the 12th April 2021.

Holiday Home & Lodge Owners
Holiday home & lodge owners will be able to return to their park on this date.

Holiday Bookings
Holiday bookings will also be able to take place from 12th April 2021, if staying in a self-contained accommodation.

Holiday bookings should only consist of guests from the same household, as per government guidelines.

If you wish to make a new booking, please do so via our website here. Our phone lines are incredibly busy and this is a quick way of checking what we have available and securing your holiday dates.

We are seeing a large volume of new holiday bookings at this time, so be sure to secure your dates as soon as possible and be courteous of our team who are working as hard as ever.

What is self-contained accommodation?
Our self-contained accommodation includes: Holiday Homes, Holiday Lodges, Luxury Pods, Family Fun PodHoliday Cottages.

Camping & Touring
We are able to take touring bookings from 12th April *as long as guests are happy to use their on-board facilities* as we don’t anticipate we will be able to open our facility blocks.

Camping and Standard Pod bookings can take place from 17th May 2021.

What if my holiday takes place before 12th April?
Due to government safety measures, all holiday bookings arriving before 12th April won’t be able to take place. *We will contact you to discuss and explain your options, please refrain from calling our landline as we are experiencing a high volume of calls*

All holiday bookings are protected under our Holgates Booking Promise.

 

Safety measures we have introduced
We have introduced the following measures to ensure the safety of our guests:

✔ We have strict hygiene routines across our parks in addition to the already thorough cleans we carry out daily
✔ Social distancing measures have been put in place around our parks. This will include all facilities operating at a lower capacity with floor markings in areas where there is likely to be a queue such as our park receptions and shops
✔ Safety screens are now in place in all areas necessary, including our main reception and bar as we look ahead to opening more and more facilities
✔ Hand sanitisers have been placed around our parks for customers to use
✔ You will also find information throughout our parks and buildings explaining the safety precautions all visitors to the parks must work towards

Reviews

Brilliant caravan park, been coming for 21years with a tourer, finally bought a holiday home 6 years ago. Everything is excellent and the high quality has been maintained. Public areas are spotless & COVID secure. Staff always friendly & helpful. I would recommend it to anyone, all ages catered for and the setting is outstanding!

Excellent as usual. Well organised amid covid. Beautiful weather for our week was bonus!

Do

✔ Abide by local tier restrictions
✔ Enjoy your accommodation and their outside areas
✔ Walk freely throughout our parks, observing social distance at all times
✔ Bring soap, hand sanitiser, gloves, toilet roll and disinfectant (just to be on the safe side & especially if it will make you feel more comfortable)
✔ Remember we are here! Our team are always happy to help if you have any queries or concerns
✔ If offered at the park you are staying at, maintain social distance whilst collecting takeaway food from our restaurants

Please do not

❌ Meet or gather with friends in a social group of over 6 people
❌ Invite or entertain visitors
❌ Allow children to roam unsupervised around our park buildings, so that they do not break social distancing rules (even if it is by accident!)

Please take your own precautions when playing and spending time outdoors on our parks, supervising children where you feel necessary.

We have been awarded ‘Good to Go’ status, recognising the changes we have made across our parks & locations to keep everybody safe. Learn more about the Good to Go scheme here.

Do I need to wear a face covering?
It is now compulsory to wear masks in all indoor public areas of our parks, including our bar & restaurant (unless eating or drinking), on-site shops, launderettes, arcade/games rooms, bowling alley and ice cream parlour, as a result we will be asking all visitors using facilities to wear a face covering.

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